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Member Services Manager

   Closing Date: Feb. 23, 2019

Employer:Utilities Employees Credit Union
Job Location: Wyomissing - Berks County
Employment Type:Full Time


Utilities Employees Credit Union (UECU) is seeking a Member Services Manager with strong management skills who can lead the department in a fast paced virtual environment in pursuit of company wide sales and service objectives.  Individual will be responsible for managing both call center and branch operations.    Responsibilities include coaching and developing staff by accurately assessing strengths and developmental needs of employees.    This individual will continually develop and improve staff communication and service to members and all other departments within the credit union. A team perspective is imperative to the position. Ongoing interaction with staff and management throughout the Credit Union is vital.

We are seeking candidates who also possess:

  • Excellent communication skills
  • Call Center & Branch management experience a plus
  • Thorough knowledge of the features and benefits of credit union products and services.
  • Knowledge of credit union operating policies and procedures.

UECU is a not-for-profit financial organization with over $1 billion in assets located in Wyomissing, Pennsylvania. UECU has been ranked as one of the strongest credit unions in the nation for over two decades. Our mission is to help our members improve their financial wellness through superior individualized service and convenient, high quality products.

We offer a pleasant working environment that promotes teamwork and individual growth, with a focus on our members, employees and community. Employees also enjoy a competitive compensation and benefits package.

Equal Opportunity Employer. UECU does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.


Preferred Qualifications:

  • Bachelor’s Degree in Business or related field
  • Minimum 5 years managing a team in a customer service environment
  • Experience in a credit union or financial services environment a plus
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